MANUFACTURING

John Smedley Ltd

(UK)

Voice over IP

with the Case Communications Viper

Installation diagram

The challenge

John Smedley is one of the UK's leading clothing manufacturers, and from their base in the beautiful countryside of Matlock, Derbyshire they provide a boost to Britain's export trade, shipping their goods worldwide.

With several remote sites, including a prestigious showroom in London, John Smedley's IT manager John Irving wanted to reduce inter-site communications costs by sending their telephone calls over their data network.

Having requested information from several vendors, it soon became apparent that most of them were only interested in supplying a completely new telephone system, with expensive IP phones and a new IP PBX.

John Smedley had a perfectly good telephone system, which provided high levels of functionality and good quality voice - the last thing Smedley's wanted was major capital investment in a new PBX system.

John Smedley had been using Case Communications equipment in their network for a number of years and had found it to be reliable and robust. John Irving decided to call Case Communications to determine whether they could help.

The solution

John Smedley had been using Case Communications equipment in their network for a number of years and had found it to be reliable and robust. John Irving decided to call Case Communications to determine whether they could help.

The Case Communications Viper, Voice Over IP Router provided the answer, to John's requirements. The Viper is installed in front of an existing PBX and then encapsulates the voice from the PBX into IP, (or frame relay) for transmission over the network, before placing it back into traditional PBX format, such as primary rate ISDN, FXO/FXS, basic rate ISDN, or E&M, AC15, etc.

The Viper is able to handle a wide variety of PBX physical interfaces and most of the common signalling systems, allowing the full range of PBX facilities to remain in place. What's more the Viper has exceptionally high quality voice with very efficient compression techniques.

The entire system was installed within a day and no changes to any of the telephone or PBX systems were required. The new Case Communications voice over IP network allows John Smedley to take advantage of voice over IP without a major investment or any degradation to the quality of their calls.

The benefits

The key benefits John Smedley gained from the Case Communications voice over IP solution were:

• Advantages of VoIP without major investment
• High quality voice
• Full PBX facilities kept
• Ability to handle most PBX interfaces
• Ability to support most PBX signalling systems
• Wire speed routing between sites
  

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