Voice and Data Integration

KMX 9000 Series
Integrating Voice and Data

Proven products with the latest integration features

Introduction
Networking background
The solution
Is this new?
How does Case Communications do that?
Application benefits

Introduction

Voice communication is the lifeblood of business activity. PBX solutions continue to improve, offering features that make doing business by the phone easy and flexible. Telephone calls are made for immediate action, and must be of highest quality. Less urgent activities can be conducted by E-mail, internet or fax.

Today PBX uses digital technology to give the voice quality and accuracy of call-routing – something a PBX does best for voice communication alone. Voice networks are heavy users of network capacity, which implies high cost. Can the same PBX high quality and versatility be upheld by merging the data business applications and saving money – YES.

KMX 9000 Series solution offers a proven product with the latest integration features.

KMX 9000 Series offers the opportunity to create corporate communication to a quality never before experienced.

Networking background

The way that organisations' communication networks develop may not necessarily be the most economical or even the most manageable. In an extreme case, an organisation could be running:

• PBX network for voice telephony
• On-line data network for host to terminal database operation
• Router network for connecting LANs between sites
• Video conferencing network between sites

Each network offers a good technological solution to the respective business application, but will be using its own combination of network services between sites:

• Public switched services for PBX intercommunication
• Leased lines for the data and router networks
• ISDN for the video conferencing

It is doubtful that these solutions are the most cost-effective. Although digital PBXs are commonplace, many voice networks consist of a mixture of analogue and digital units, possibly from different vendors. The network manager may wish to incorporate the plain old telephone at some sites. Yes – a PBX solution to rationalise is available, but it is probably not the most economical.

So, what if improvements could be made to the voice communication network while combining other data applications to save significant running costs and introduce more PBX features to other sites without major expenditure in PBX equipment?

The solution

The solution is a merging of voice and data communication techniques. Multiplexing technology offers major benefits in bringing the separate networks together.

The key factors are:

• Voice compression
• PBX signalling integrity
• Conversion of voice standards

Is this new?

Yes, especially now it is possible using low capital cost quality equipment.

How does Case Communications do that?

Case Communications, with the KMX 9000 Series of integration products meets all the above criteria.

KMX 9000 will integrate all business applications described above and provide network-wide PBX functionality, even to sites that previously were not served. KMX 9000 will improve the quality of your voice communication for staff and your customers without the expense of additional or new PBX hardware.

• Reduces cost – KMX 9000 offers quality voice compression for both analogue and digital PBXs
• Dramatically improves network-wide quality — KMX 9000 'Multihopping' feature allows up to 10 intermediate PBX switches per compressed voice channel without any degradation
• Improves customer loyalty and goodwill — KMX 9000 can give you greater flexibility in how your customers are serviced
• Improves quality of service — KMX 9000 offers quality voice compression for remote site telephones and small PBXs
• Higher internal productivity — KMX 9000 provides core PBX functionality extended to the remote sites
• Avoids unnecessary PBX upgrades — KMX 9000 supports Channel Associated and Common Channel PBX Signalling schemes
• Integrates dissimilar PBX products — KMX 9000 can integrate and convert E&M, AC 15 or Loop-disconnect signalling
• Increases flexibility in voice networking – KMX 9000 connects smaller Digital PBXs at branch or remote sites to the major core PBXs
• Saves money on running costs and capital expenditure – KMX 9000 integrates all these voice facilities together with on-line data, LAN interconnect and video conferencing into the same physical network
• Flexibility in running your business administration — KMX 9000 alters the allocation of network bandwidth as business traffic type changes or by time-of-day

  

Application benefits

• Reduced need for network connectivity — Major cost savings are achieved by compressing the voice traffic to 1/6th the normal bandwidth while maintaining quality
• KMX 9000 network converts the standards — New digital PBX connects to existing analogue PBX, saving on unnecessary upgrade
• Reduces telephone bills — Remote smaller PBXs that were using PSTN use the leased line network to the central PBXs
• Minimises capital outlay and improves productivity — Remote sites with plain old telephones can connect to the PBX feature set
• No risk of transmission delays for any application — On-line data (host computer polling) network can easily be integrated, together with any router-based LAN interconnect network, and the network bandwidth will be shared or reallocated to suit business demands
• No need for ISDN and associated charges — Rather than incur lengthy ISDN charges intra-company video conferencing can use the integrated network
• Allows reduced-cost routing of calls via the integrated network rather than the public network — Voice quality will be upheld even when calls are switched via up to 10 digital PBXs
• Makes use of lower labour costs in different regions for centralised customer service with associated labour cost savings — Your local customer calls can be routed and answered anywhere in your network, even a different country

For more information on the KMX 9000 Series, please contact Marketing