Deployment

Case Communications understand that clients may from time to time have a requirement to deploy hardware/software/upgrades and/or user training across a large number of end points in a short period of time, or may wish to engage the services of a wide area deployment specialist to deliver product and user training in order that they may stay focussed on their core competencies.
Case Communications is able to fulfill just that task for any organisation requiring these services in the UK and Northern Ireland.

Summary of Services

Case Communications has a team of 9 scheduling administrators tasked with effectively resourcing diaries for over 50 field engineers in accordance with client requirements within fully measurable Service Level Agreements. Each of the field engineers work from home and have been recruited in strategic geographical areas.

Field engineer skill sets cover PC, Local Area Network (LAN), Wide Area Network (WAN), voice, video and wireless across all the main manufacturers, are all of a graduate level and regularly trained on new technologies.

A great deal of the deployment is application specific to fulfil particular client requirements and Team Leaders are provided free of charge for training and who will subsequently be tasked with migrating that knowledge to sufficient numbers of field engineering staff to fulfil the time and demographic imperatives of the project. Field engineering staff are only recruited with first class customer facing skills as a great deal of the work they carry out involves the training of client customer staff on the functionality of the application deployed. This avoids two visits, one by an engineer and the second by a trainer.

Ongoing deployment work is generally delivered against a 10 day Service Level Agreement, while burst or project activity is organised by pre-determined programme in accordance with client requirement.

Typical deployment work undertaken encompassing deployment and installation, onsite and telephone user training, maintenance support, technical helpdesk:

• BACS payment applications – high street banks and financial institutions
• Routers – ISP's, integrators, retailers
• PCs and servers – corporate organisations, schools and colleges
• EPoS systems – retailers, pub chains
• Digital image handling software and hardware – retailers, OEM and application providers
• Wireless networks – WISP's, integrators
• PC deployment – integrators, schools IT providers