Field Service and Installation Support

With over 40 engineers throughout the UK our engineering force is able to offer a wide range of services from the installation of communications equipment, or PCs and software, to diagnostics and resolution of network problems.

Case Communications Help Desk and Engineers Scheduling

Wide coverage

As well as covering Case Communications' products our engineers are skilled data communications and computer engineers, fully able to undertake support on third party products.

Engineers scheduling

From our scheduling office based at Newbury, we organise field engineering activities to ensure that critical timescale are adhered to. This is especially critical where our customers need to tie in several different suppliers, or when a cut over to new system requires accurate timing.

Response times

Our field engineers are base throughout the UK and we can offer a 4 hour response time to most of our customers within the UK. Through our network of international resellers we are able to provide support for multinational networks, in several countries.

Support contracts

We tailor our support contracts to try and match our customers requirements, whether this be a 4 hour response, 24 hours a day 7 days a week, or a customer who only wishes to pay for time and materials, we endeavour to accommodate our customers needs.

Range of activities

Our engineers are trained on a wide variety of computer and communications products and can install and support PCs and software, or diagnose and rectify faults on either local or wide area networking products.

Escalation procedures

Our engineers are trained on all of our products, with district engineers providing higher-level technical support when the problem is of a more difficult nature. If our district support engineer is unable to resolve the problem, they will call for assistance from our technical support engineer, who takes ownership of the problem until resolution.

Base repair

Our field engineers are able to call upon our internal 'base repair' facilities, enabling them to replace modules within the field and to work with our base repair engineers in determining why those modules might have failed.