Help Desk

Case Communications recognises the need for some customers to outsource help desk services to a third party. The driver for doing so may be the requirement to focus on core business or indeed to provide out of hours coverage in a scalable cost model.

Our help desk outsourcing service gives you the freedom to focus on your core competencies while giving your users and customers a professional, efficient, satisfying help desk experience.

Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service that allow you to provide mission critical support every day.

Summary of Services

Case Communications can supply your organization with the resources needed to provide quality cost-effective support. We offer a complete line of traditional call centre and newer Internet e-services.

• Branded "white" services
• 24 hours/day X 7 days/week X 365 days/year
• Complementary after-hours support and overflow
• International toll-free telephone
• e-mail support services
• Web based ticket update services
• Customer entitlement validation
• Remote technical support services
• Core network to commercial desktop support
• Proprietary technology support