Installation

Case Communicationsglobal installation service offering is designed to give our customers the ability to select the level of installation required in line with their own in house abilities, timelines and budget.

Case Communications gives the customer the ability to contract for complete outsource installation or the customer can install the equipment onsite and Case Communications will provide remote support only. Installations can be scheduled during normal business hours or for an additional charge, scheduling can be set up for out of business hours installation. The full installation procedure from Case Communications will include the following:

Summary of Services

• Service co-ordination with third-party suppliers
• Unpack, inspect and inventory your equipment
• Pre stage and configuration against agreed specification of works
• Ship to site(s) for customer timelines
• Physically install and option the hardware
• Attach the physical interfaces
• Validate network interface status
• Perform a power-up and check-out of each unit
• HW availability tests
• Customer sign-off and validation

Remote Installation

The remote installation support only from Case Communications and the customer provisioning their own physical install will include the following:

• Identification of a single IP address for a single protocol
• Remotely download configuration enabling a simple ping test to the network
• Assist with remote support to isolate issues

For these types of Installations the customer is responsible for providing the access into the network to enable Case Communications to be able to connect directly to the equipment.