Network Management

With Case Communications Network Management service, trained network management professionals utilize state-of-the-art fault management tools to monitor our clients' network devices 24 hours-a-day, 7 days-a-week. Case Communications will perform real-time fault management, with procedural diagnosis, initiation of remedial action, and reporting on SNMP-enabled network devices and attached communications links. These services can be underpinned with reports providing information on criteria such Ticket Activity or Network Availability times against defined Service Level Agreements. Reports can be tailored to the specific needs of the customer.

Case Communications Network Management service supports SNMP-enabled devices, systems and applications, as well as the attached communications links.

Some examples of equipment that can be monitored include:

• SNMP-enabled routers
• WAN/LAN interfaces on an SNMP-enabled router
• SNMP-enabled Ethernet switches
• SNMP-enabled hosts (Case Communications can monitor for up/down status and availability of Windows, UNIX, Novell)
• Case Communications can monitor that common applications such as WWW, Telnet, FTP, etc. are running on a server
  (NOTE: We cannot monitor that the content is being delivered as desired)

Summary of Network Management Services

• Detection of issues/faults utilizing the network management toolsets
• Implementation of the agreed fault management processes
  • Fault identification and isolation process
  • Initiation of remedial procedures process
• Management of customer suppliers
  • Carriers
  • Equipment suppliers
  • Other 3rd party vendors
• Complete audit history of issue/fault
  • Matrix32 service management system
  • Event timers
  • Escalation rules
  • Customer Web interface
• Agreed resolution of issue/fault with customer
• NOC assumes TOTAL ownership of customer issue/fault
• Reporting capabilities including statistical information providing the customer with a monthly report summarising all performance issues and trends