Repair Centre

Case Communications Repair Centre provides a range of services designed to keep your communications systems operational.

We can repair data communications systems from:

3-Com
Alcatel
Ascend
Astec
Bay Networks
Bintec
Black Box
British Telecom
Cabletron
Case / Dowty / Cray
Chipcom
Cisco
Computer Products
Coutant
DEC
Digital
Emulex
Extreme
Farnell
Gandalf
HC Power
Hewlett Packard
IBM
Lambda
Lannet
LH Research
Lucent
Madge
Motorola Codex
Multi-tech
N.base
Newbridge
Nokia
Nortel
ODS Networks
Paradyne
Power One
Proteon
Racal
RAD
Shiva
SMC-Accton
Sonix
Sony
Spider systems
Synpotics
Telematics
Telindus
Timesplex
Transition
Tricom
UB Networks
US Robotics
Weir
Xylan
Xyplex

plus many others...

Why Case Communications?

Case Communications' Repair Centre is operated by experienced repairs and communications engineers – this is where we differentiate ourselves. Repaired systems are not just soak tested but, where necessary, are system tested – this is particularly important where 'intermittent' faults are concerned, or where devices are initially diagnosed as 'no fault found'

Repair contracts

Our Repair Centre contracts are designed to provide you with the flexibility required to integrate our repairs services into your own organisation. For most of our clients, communications systems repairs are not their core business, we aim to make the logistics of systems recovery and repair as transparent and straightforward as possible, leaving you to focus on your core business.

A dedicated logistics manager and technical support contact ensures that clients' specific requirements are met, during the repair process and during the warranty period which follows the return of the repaired equipment.

Non-contract services

All non-contract repairs are undertaken on a 'no-fix, no-fee' basis. If a device or system proves to be beyond economic repair, we will advise you and either return the unit, or dispose of it ethically.

Remember, we don't just fix Case Communications' hardware, but also hardware from other manufacturers too!

Repairs services management

Our end-to-end repairs management enables our clients to out-source the logistics involved in ensuring that systems are returned to the repair facility, repaired, tested, and returned to stock.

We recover, service, maintain and where required, store spares on behalf of clients until the hardware is required. On request, we either despatch the item by courier, directly to where it is required or to our client's field stores.

Replacement service

Case Communications are able to offer a replacement service as part of the repair procedures. This means that if we are unable to repair the item, we will swap it out and return a functional tested unit to you.

Failed unit exchange service

Case Communications are also able to offer an exchange service, where a replacement unit is returned to our customer in exchange for the unit sent in for repair.

OEM hardware repairs

Most data communications platforms are repaired in-house by our fully qualified experienced team of data communications and electronics systems engineers.

For situations where repairs are required on systems not normally covered in-house, or where product specific facilities are required, we call on our extensive network of partner repairs organisations.

System updates

Keeping your communications systems at the latest modification level, firmware and software versions not only provides clients with more stable solutions, it also makes systems easier for us to support.

Case Communications Repair Centre offers software and hardware audits, refreshes and updates as an additional part of the service.

Warranties and after-sales support

All repairs carried out by the Repair Centre are covered by a 90-day 'return-to-base' warranty as standard. While this suffices for many of our clients, for volume repairs longer warranty periods are available.

Please contact us for more details.