Services Overview

Communications hardware products are merely the building blocks of a network. To ensure successful implementation and continued ongoing operation, suppliers need to form partnerships with their customers and be able to offer a complete range of services.

At Case Communications, we pride ourselves on having some of the most experienced engineers in the industry, covering not only fashionable IP technology, but also core technologies such as TDM, SDH, ATM, stat muxes, modems, and voice and data integration.

Here we provide an overview of some of the services we offer to our customers. As with any dynamic living organisation, we are driven by customer demand, and we often tailor services to specific customer requirements.

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Broadband Services

Network Design

Our pre-sales engineers work with clients to understand their network connectivity needs and design solutions to meet those needs. We have over 20 years' expertise in wide area networking, having designed some of the largest enterprise networks in the UK and Europe. These networks consist of both local and wide area network technology and also include voice and data integration.

Network Management

With Case Communications Network Management service, trained network management professionals utilize state-of-the-art fault management tools to monitor our clients' network devices 24 hours a day, 7 days a week. Case Communications will perform real-time fault management, with procedural diagnosis, initiation of remedial action, and reporting on SNMP-enabled network devices and attached communications links. These services can be underpinned with reports providing information on criteria such Ticket Activity or Network Availability times against defined Service Level Agreements. Reports can be tailored to the specific needs of the customer.

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Installation

Case Communications global installation service offering is designed to give our customers the ability to select the level of Installation required in line with their own in house abilities, timelines and budget.

Case Communications gives the customer the ability to contract for complete outsource installation or the customer can install the equipment onsite and Case Communications will provide remote support only. Installations can be scheduled during normal business hours or for an additional charge, scheduling can be set up for out of business hours installation.

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Maintenance

Engineering Dispatch – Newbury

Case Communications' global maintenance service offering is designed to give our customers the ability to select the level of service needed in a multi-vendor environment. The service offers are relative to direct and indirect customer models.

The customer, who wants to concentrate on core competence rather than to build an internal support structure, can utilise Case Communications full technical capabilities of Technical Support Centre (TSC), Network Operations Centre (NOC), Field engineers and Spares.

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Base Repair

Case Communications' modern 'return-to-base' Repair Centre is able to repair most of the original Case equipment as well as a range of other data communications products.

The Repair Centre is divided into specialisation units, allowing engineers to work on the products or technologies with which they are most familiar. We also work in close partnership with third-party specialists and this allows us to offer repair facilities on a wide range of products. In the event that we are unable to repair an item, we will return that item to the customer without charge.

Repair and maintenance contracts are available covering Case Communications' or other vendors' items.

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Staging

Case Communications' global pre staging service can provide for a successful implementation of their network rollout project by assuring consistency of configurations across all sites. Staging done by Case Communications will reduce the customer's implementation time and expense.

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Project Management

Case Communications global project management services will provide the customer with a professionally qualified project manager who is an expert in the implementation of complex network solutions. The project manager will serve as your single point of contact (SPOC) through the implementation. Onsite dedicated project managers are also an option that can be provided and are approved on a case by case basis.

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Help Desk

Case Communications recognises the need for some customers to outsource help desk services to a third party. The driver for doing so may be the requirement to focus on core business or indeed to provide out of hours coverage in a scalable cost model.

Our help desk outsourcing service gives you the freedom to focus on your core competencies while giving your users and customers a professional, efficient, satisfying help desk experience. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service that allow you to provide mission critical support every day.

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Deployment

Case Communications understand that clients may from time to time have a requirement to deploy hardware/software/upgrades and/or user training across a large number of end points in a short period of time, or may wish to engage the services of a wide area deployment specialist to deliver product and user training in order that they may stay focussed on their core competencies.

Case Communications is able to fulfill just that task for any organisation requiring these services in the UK and Northern Ireland.

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Cabling

With so many people claiming to be cabling experts it is difficult to identify an organisation that really knows what it is doing when it comes to cabling. Many cabling firms merely check for continuity and fail to carry out full testing on their work – a sure recipe for disaster later on when levels of traffic grow and the cabling is required to deliver the performance it was specified to deliver.

Case Communications' cabling division is run by two communications engineers who have over thirty years' experience in the voice and data industry between them. They not only understand cabling but also the equipment that operates through that cabling and the dire consequences of badly run or terminated cables. This assures our customers of the highest possible levels of quality.

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Leasing

Capital investment decisions are critical to the financial viability of all organisations. Whether you are a sole trader, Government body or an international conglomerate, the principles are still the same: a poor investment - or no investment at all - could leave your business in a position where it cannot compete effectively in the marketplace. Key to this decision is not just what to invest in, but how to finance the investment.

Even for cash rich companies, leasing and finance options provide a wide range of business benefits - from taxation savings and budgetary control to maintaining existing lines of credit or working capital.

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Circuit Provisioning

As an organisation that provides turnkey solutions for our clients, we have procured a large number of private circuits from Tier One carriers. This gives us a competitive advantage when it comes to getting competitive prices for both UK and international circuits.